Support
Questions and problem reports go to the same place.
If something went wrong, three things make it fixable: what you were doing, what you expected instead, and roughly when it happened. The time lets a crash report be matched to your account. The aircraft’s name helps too.
Common questions
- How do I get the app?
- On Android, from Google Play. On iPhone and iPad, from the App Store.
- What does it cost?
- Nothing right now. Everything is free for everyone while billing is finished, with at least 30 days’ notice before anything is charged. Anyone who signed up before then gets the founder rate. Pricing has both plans.
- How do I delete my account, or the data on an aircraft?
- In the app: Settings → Manage account → Delete account. It takes effect immediately. Aircraft where you are the only crew member go with it; if you own an aircraft that other crew are on, transfer ownership or delete it first. Deleting an aircraft from inside the app removes its items, photos and history straight away. You can also email support@avitail.com from the address you signed in with, and we will delete the account for you within 30 days. The privacy policy has the full picture.
- Someone has left the crew. What happens to what they changed?
- Removing them from the aircraft ends their access immediately. The changes they made stay in the aircraft’s history, still attributed to them, so the record doesn’t develop gaps where a person used to be.
- Two of us changed the same thing. What now?
- Avitail keeps both and asks. You’re shown what each person changed and you pick, rather than finding out weeks later that one of them quietly won.
- A passenger device still has access. How do I stop it?
- The crew can revoke a passenger device at any time. It loses access on its own screen, without needing to hand it back.
- What happens if the subscription lapses?
- The aircraft stays where it is and you can still look things up. You just can’t make changes until it’s active again. Nothing is deleted.